Travel & Hospitality

We help top travel and hospitality companies improve customer loyalty and gain a competitive edge

The most successful companies in the travel and hospitality industry know that excellent service is the key to customer loyalty. Our experienced team helps create an unforgettable experience for your customers and guests by transforming everyday transactions into positive, personalized interactions.

We build and enhance core internal applications including central reservations, revenue management, property management and CRM systems. We utilize advanced analytics tools to gain insight into customer behavior and create personalized offers that enhance loyalty and engage new customers. We help leverage kiosks and interactive digital signage technologies that improve efficiency, convenience and enhance the overall guest experience. Our capabilities span the following sectors:

  • Amusement Park, Sports, Entertainment Venue and Leisure companies
  • Hotel, Resort, Casino, Restaurant, and Cruise Line operators
  • Travel Reservation companies, Car Rental agencies, and Tour operators
  • Vacation Exchange, Rental and Ownership companies.

Case Studies:

Java Web Application Development - Global Hospitality Company

Our team of Java web application development professionals has contributed to several major eCommerce and rich internet application development initiatives for one of the largest hotel groups in the world. For the majority of these initiatives, our client provides the vision and strategic direction, and we provide excellence in technology execution. We have some of the top web application architecture and development consultants in the country performing design, development and enhancements for our client's most high-profile consumer-facing web development projects. Our team utilizes best practices in Java application development, as well as an agile approach and the latest tools and technologies, to create high-performing, flexible, robust, reusable code.

PCI Compliance Initiative - Global Hospitality Company

Our project governance team helped a global hospitality company in an initiative to achieve and exceed PCI DSS 2.0 compliance. We managed a large-scale, full life cycle project that focused on reducing security and compliance risks across all IT systems and improving policies and procedures for proactively protecting customer account data. In addition to increased protection of payment card information, our client realized a significant cost savings by automating key compliance processes.

Property Management System Implementation - Global Hospitality Company

We helped one of the largest hotel companies in the world implement a new property management system in an effort to realize the benefits of having a single PMS throughout all brands. Our team worked with the client’s business teams to document current processes, as well as gathered and documented requirements for the new system, created functional and technical specification documents, customized the system to meet the unique needs of the business, integrated the system with all applicable systems throughout the properties, performed rigorous testing, created training materials and provided post-install support. In the end, our client realized a significant cost savings from simplified and standardized business processes, increased transparency across all properties, lower system maintenance costs and reduced losses from unnecessary transaction errors.

Contact us us to learn how we’re providing measurable results for top travel and hospitality companies.